We are happy to offer our customers a refund or exchange on all items. As part of our returns policy we must be informed, either by e-mail or telephone, the notice to return an item within 48 hours from the date of delivery. Returned goods must be delivered to us within 7-14 days (unless otherwise agreed) and must be received in the same condition as originally sold.
If you simply change your mind or decide that the item is not to your expectations, then we are pleased to offer a full refund on the items excluding shipping costs. Return postal, shipping or courier charges are incurred at the customers own expense. All initial shipping costs, including packing and insurance are non-refundable.
Items damaged in transit must be documented (i.e photographed) on delivery and e-mailed to email@example.com within 48 hours. All the original shipment wrap and packaging must be kept in order to process a successful compensation claim. Please enquire for further details.
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